FAQ — OFFTRACK OUTLET

Fresno, CA
Orders are processed safely and securely through Paypal, all major credit cards, and Apple Pay.
Orders are processed and shipped with USPS. Single-item orders should be processed within one to two weeks.
Please note that orders placed during the holiday season may take longer due to the holiday rush. Occasionally, orders will take a while to process because there are so many to work through. So please be patient, it’s a one-man operation.
Yes, when placing an order in the custom VHS section, you now have the option to choose between having your footage recorded in either 4:3 or 16:9 format.
No, these are all limited VHS sleeves. It is a first come first serve kind of service.
It depends on the situation if pertinent. Please contact us as soon as possible if any part of your order arrives damaged. Please provide your order number and a photo or video showing the damage.
No, unfortunately, all sales are final.
Yes, please refer to the Custom Designed VHS Sleeve section to make your request.
Please allow up to two to four weeks for your VHS to be designed.

I ship all orders myself with USPS.
You will see shipping rates at checkout once the order has been processed. Shipping rates are sourced directly from the carrier.
You will receive an email confirmation with the included tracking number which you can then use to check the status of your order. Please allow 24 to 48 hours for tracking info to update.
As of this time no, unfortunately.